Terms of Service

Vidcli helps you create, publish and manage videos and social media content. Depending on your plan, the Service lets you or may let you:

• turn videos you upload or import from a link (for example a YouTube link) into learning videos with subtitles, translations and reading aids;
• cut long videos into short clips or parts (Auto Clipper) and edit them;
• use an AI assistant and AI-written titles, descriptions, captions, hashtags and tags;
• connect accounts on YouTube, Facebook Pages, Instagram, Threads, TikTok, LinkedIn and X, and schedule posts that the Service publishes for you, including automatically through workflows (Autopilot);
• see statistics of connected accounts where the platform provides them;
• reply to comments and direct messages from a shared inbox, and set up comment and message automations;
• receive notifications, sign-in codes and support through our official WhatsApp number;
• buy extra credits, storage or team seats where we offer them.

We may change, add or remove features. Some features depend on third-party platforms and may become unavailable if those platforms change their services or their review decisions.

You must be at least 13 years old, or older if the law of your country or the rules of a platform you connect require it (some platforms, for example, require users to be 18 to use certain features). If you are under 18, you need the permission of a parent or guardian. Business accounts must be opened by someone authorized to act for the business.

You must give accurate information, keep your password and sign-in methods secure, and tell us about any unauthorized use. We recommend turning on two-factor authentication. You are responsible for activity on your account, including activity by team members you invite.

You keep ownership of the videos, links, text and other material you upload, import or create with the Service (“Your Content”). You give us a worldwide, non-exclusive, royalty-free licence to host, copy, process, transcribe, translate, edit, render and transmit Your Content only as needed to provide the Service to you — for example to make clips or to publish a post to the account you chose. This licence ends when Your Content is deleted from the Service, except for copies already published at your request.

You confirm that you own Your Content or have every right needed to use it this way, including when you import a video from a link or follow a channel in a workflow. Only import videos you are allowed to download and reuse. We may remove content or suspend accounts when we receive a valid infringement notice or see a clear violation of these Terms.

You must not use the Service to:

• break the law or infringe anyone’s rights, including copyright, trademark, privacy and personal data rights;
• publish content that is illegal, sexually exploits minors, promotes violence or hatred, harasses people or is deceptive;
• send spam: unsolicited bulk messages, messages to people who have not opted in, or messages that continue after someone asked to stop;
• use automations or the inbox to mass-follow, mass-comment, post repetitive replies, artificially inflate engagement, or buy and sell engagement;
• break the rules of the platforms you connect, including their automation, messaging and spam rules;
• collect or use other people’s personal data (for example from comments or messages) without a lawful basis, or for surveillance or profiling;
• get around plan limits, credits, rate limits or security measures, or access the Service by automated means other than the features we provide;
• interfere with the Service, reverse engineer it, or resell it without our written permission.

We may limit, pause or remove automations, posts or messages that break these rules, or that a platform tells us break its rules.

When you connect an account on YouTube, Facebook, Instagram, Threads, TikTok, LinkedIn or X, you authorize us to act for that account within the permissions you granted, as described in our Privacy Policy: for example to upload and publish content at the times you scheduled, read statistics, and read and reply to comments and messages when you use those features. Posts scheduled by you or by a workflow you turned on are published without further confirmation; you can edit or cancel a post until it is sent, and pause or delete workflows and automations at any time.

You remain responsible for what is posted or sent from your accounts and for following each platform’s terms. In particular:

• YouTube: Vidcli uses YouTube API Services. By using the YouTube features of Vidcli, you agree to be bound by the YouTube Terms of Service.
• Meta: the Meta Terms of Service, Instagram Terms of Use and Threads Terms of Use.
• TikTok: the TikTok Terms of Service.
• X: the X Terms of Service.
• LinkedIn: the LinkedIn User Agreement.

Platforms may limit, delay, reject or remove posts, or revoke access; we are not responsible for their decisions. You can disconnect an account at any time in Schedule → Accounts, and revoke access in the platform’s own settings.

Where available, you can answer comments and direct messages on your connected accounts from the Vidcli inbox, and set up automations that reply to comments or messages, send a message after a comment, or collect contact details from people who agree to share them. When you use these features:

• you are responsible for the messages sent from your accounts, including AI-written replies you allow to be sent automatically;
• only message people who contacted you or interacted with your content, within the time windows and message types each platform allows;
• ask for consent before collecting someone’s email address or phone number, and use it only for the purpose you stated;
• honour stop requests: when a person replies STOP (or a similar word), automations stop messaging them;
• handle the personal data of the people you talk to lawfully — for that data you are the controller and we process it for you (see the Privacy Policy).

If you add and verify your phone number, we may send you, through our official WhatsApp Business number, one-time sign-in and verification codes and the notifications you switched on (for example a finished render, storage over its limit, or billing updates). Verifying your number is your opt-in. You can switch each notification off in Settings, remove your number, or reply STOP at any time; reply START to receive messages again. We don’t send marketing messages on WhatsApp without separate opt-in. Message and data charges from your mobile operator may apply.

When you message our WhatsApp number for support, an automated AI assistant may answer first; you can ask for a person at any time, and our staff may take over the conversation. Use of WhatsApp is also subject to WhatsApp’s own terms.

AI features (transcription, translation, clip finding, titles, descriptions, tags, captions, suggested replies and the assistants) are produced automatically and can be inaccurate, incomplete, biased or similar to content made for other users. They are not professional, legal or financial advice. Review AI output before you publish or send it, especially in automatic workflows and automations, and label AI-generated content where a platform or the law requires it. You are responsible for the content you choose to publish or send.

We don’t use Your Content or data from your connected accounts to train AI models. See AI processing in the Privacy Policy.

Processing a video uses credits (one credit per started minute of video processed, as shown before you start). Credits are taken when processing starts; if processing fails, the credits for that job are returned automatically. Your plan sets your monthly credits, limits (such as video length, clips per video, connected accounts, posts, automations and WhatsApp messages per month) and features; the Free plan adds a watermark. Where we offer them, you can buy extra credits (top-ups), storage or team seats; what you get, its price and how long it lasts are shown before you pay. Current plans and prices are shown on the pricing and billing pages.

Paid plans are billed in advance through our payment providers (Stripe for cards, Midtrans for Indonesian payment methods). Card subscriptions renew automatically until you cancel; prepaid periods end unless you renew. You can cancel any time; access continues until the end of the paid period. Refunds are given where required by law or where we state otherwise at checkout; a refunded plan period or add-on ends when the refund is made. Prices may change with notice before your next billing period.

Projects and their video files are kept while they fit in your storage, which depends on your plan and any storage you add. If you go over the limit (for example after a downgrade, or when added storage isn’t renewed), you have 14 days to free up space or add storage; after that your oldest projects are deleted automatically. On the Free plan, projects are deleted 7 days after they are created. Download anything you want to keep; we are not a backup service.

You can stop using the Service at any time and ask us to delete your account. We may suspend or end your access if you break these Terms, create risk or legal exposure for us or others, if a platform requires it, or if required by law. Scheduled posts and automations stop after your account is closed. Sections that by their nature should survive (such as content rights you granted for published posts, disclaimers and liability) continue after termination.

The Service is provided “as is” and “as available”. To the extent permitted by law, we don’t guarantee that it will be uninterrupted or error-free, that posts or messages will be sent at an exact moment, or that any result (such as views, followers or sales) will be achieved.

To the extent permitted by law, we are not liable for indirect, incidental or consequential damages, or for loss of profits, data or reputation, and our total liability for any claim is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your rights as a consumer under Indonesian law.

We may update these Terms. We will show the new “Last updated” date here and, for important changes, tell you in the app or by email before they apply. Continuing to use the Service after that means you accept the updated Terms; if you don’t, you can close your account.

These Terms are governed by the laws of the Republic of Indonesia. If a dispute can’t be resolved informally within 30 days of written notice, it will be handled by the competent courts of Indonesia, unless the law of your country requires otherwise. If these Terms exist in several languages, the English version prevails, to the extent permitted by Indonesian law.

PT Sieka Digital Nusantara, Kagokan RT 001 RW 002, Kemudo, Prambanan, Kab. Klaten, Jawa Tengah 57454, Indonesia. Email: [email protected].